Workforce Management – A Comprehensive Guide
In this dynamic corporate world, the success of a business majorly relies on the workforce. …
Pankaj ChopraDecember 14, 2023
Inbound and Outbound Call Center Analytics
Call Centers or Contact Centers record thousands of data points per second. These data points…
Empowering Teams With Decision Intelligence Using Ad Hoc Reporting on WFM
At a contact center, alarm bells clanged when it was suddenly observed that the wait…
Pankaj ChopraNovember 20, 2023
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